Shipping & Delivery

This is shipping policy for customers make purchases at https://home.quymart.com

It normally takes 1-5 business days for us to process your order. Please note that this does not include holidays and weekends. With for some hot items, the processing time may extend to 5-10 business days due to extremely high demand. Time to process goods also depends on the time of year. For example in the mid-year months, the time to prepare goods will be faster, it only takes 1-2 days, but in the last months of the year, the time to prepare goods can increase by 2-3 days compared to normal.

We have put a lot of focus on making sure that your order gets delivered as quickly as possible. For customers in the US, you will typically receive your order in 1 to 3 business weeks (can take up to 4 business weeks**) from the date that order is processed. Orders that are not received within 90 days will be refunded or re-sent

Items are shipped directly from our overseas warehouses, don’t worry if you receive different items in your order separately, they will all reach you eventually. We ship out items individually to reduce waiting time as our warehouses are located in different regions. You would not be charged extra if your purchase is from 2 or more warehouses, that is on us!

We provide 2 methods to calculate shipping fee:

• Base on shipping types:

To the US:

To Australia, New Zealand:

To countries in Europe:

To Canada:

To Other International Countries:

• Base on your total order value, we have FREE SHIPPING program with order >$75US

Shipping insurance

Shipping Insurance offers premium protection and safety for your valuable items during shipping. We will reship your package immediately at no extra charge if the package is lost or damaged

Estimated delivery date

With items available in the destination country warehouse: 5-10 business days

In normal condition, with items not available in the destination country warehouse:

**Shipping times may be affected during public holidays while manufacturers and couriers will limit their operations at these times, or in the last months of the year due to high demands of shipment. Normal service will resume immediately after each holiday.

**Custom clearance at each country varies, and delay due to custom clearance is beyond our control, should your parcel be stuck at custom processing, we can attempt a contact with the post office for faster clearance but there is no guarantees that this will hasten the custom clearance speed.

**The shipping information always has a delay time: in normal conditions, the delay time is 3-7 days, during public holidays or in the last months of the year it is 5-10 days

If your order hasn’t arrived inside the estimated delivery times, please contact our support team at [email protected] and we will make our best effort to locate your parcel or find a satisfying solution.

Customs Duties, Taxes and Fees

For customers in the Europe, or in the US, AU:

As required by the relevant State Sales Tax Laws, the marketplace facilitator is required to collect Sales Tax and remit to the relevant tax authorities. Quymart will support to pay all that taxes, customers don’t need to pay for this taxes

For customers in other countries:

Ordered products may be subject to customs duties, taxes and fees levied by the destination country, which are not included in the price of the products. The purchaser of the shipment will be the importer of record in the destination country and is responsible for all the relevant customs duties, taxes and fees. Quymart.com has no control over these charges and does not assume responsibility for the ordered products meeting local customs laws and/or duties and taxes.

Changes

We may update this shipping policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.